HOW DO WE SUSTAIN ACCREDITATION?

Accreditation is key to sustaining a culture of quality within an organisation. COA's maintenance of accreditation processes enhances the value of accreditation in the post-accreditation years by promoting continuous implementation of/performance with COA's standards throughout an organisation's accreditation cycle. These mechanisms ultimately increase the value of COA accreditation to the organisation's internal and external stakeholders.

COA's maintenance of accreditation process is composed of three components:

1. Self-reporting of critical incidents and significant occurrences. (see Related Files)
2. Participation in the review of third-party concerns or complaints.
3. Completion of an Annual Maintenance of Accreditation Report (MOA).

The MOA Report:

• Demonstrates your organisation's commitment to the pursuit of organisational excellence and quality service delivery for persons served.
• Affirms your organisation's ongoing implementation of/performance with COA's standards.

Through these processes, COA and the organisations it accredits are able to evaluate significant organisational changes, events and critical occurrences within the context of the organisation's continuous performance improvement activities.

During the time an organisation is not pursuing COA accreditation, it is welcome to contact COA's Client Relation Division regarding all accreditation-related questions. Additionally, it can access standards updates by visiting the Updates page.