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introduction
Introduction
Administration and Management
Administration and Management (for public agencies only) (CP-AM)
Introduction
CP-AM 1 - Agency Purpose
CP-AM 2 - Agency Leadership
CP-AM 3 - Scope of Services
CP-AM 4 - Community Involvement and Advocacy
CP-AM 5 - Agency Oversight and Community Representation
CP-AM 6 - Organisation of the Agency's Administrative Team
CP-AM 7 - Administrative Responsibilities
Table of Evidence
Ethical Practice (CA-ETH)
Introduction
CA-ETH 1 - Open, Transparent Operations
CA-ETH 2 - Conflict of Interest
CA-ETH 3 - Fundraising
CA-ETH 4 - Protection of Reporters of Suspected Misconduct
CA-ETH 5 - Professional Conduct
CA-ETH 6 - Research Protections
Table of Evidence
Financial Management (CA-FIN)
Introduction
CA-FIN 1 - Governing Body Financial Responsibilities
CA-FIN 2 - Internal Control Environment
CA-FIN 3 - Financial Risk Assessment
CA-FIN 4 - Stable Predictable Revenue
CA-FIN 5 - Financial Planning
CA-FIN 6 - Financial Accountability
CA-FIN 7 - Financial Management System
CA-FIN 8 - Payroll
Table of Evidence
Financial Management (for public agencies only) (CP-FIN)
Introduction
CP-FIN 1 - Internal Control Environment
CP-FIN 2 - Financial Risk Assessment
CP-FIN 3 - Financial Planning
CP-FIN 4 - Financial Management
CP-FIN 5 - Payroll
Table of Evidence
Governance (CA-GOV)
Introduction
CA-GOV 1 - Legal Authorisation to Operate
CA-GOV 2 - Governing Body and Community Representation
CA-GOV 3 - Mission
CA-GOV 4 - Community Involvement and Advocacy
CA-GOV 5 - Organisation of the Governing Body
CA-GOV 6 - Governance Responsibilities
CA-GOV 7 - Oversight of Investments
CA-GOV 8 - Executive Director
Table of Evidence
Human Resources (CA-HR)
Introduction
CA-HR 1 - Work Environment
CA-HR 2 - Human Resources Planning
CA-HR 3 - Recruitment, Selection, and Deployment
CA-HR 4 - Satisfaction and Retention
CA-HR 5 - Human Resource Practices
CA-HR 6 - Performance Evaluation
CA-HR 7 - Personnel Records
Table of Evidence
Performance and Quality Improvement (CA-PQI)
Introduction
CA-PQI 1 - Leadership Endorsement of Quality and Performance Values
CA-PQI 2 - The Foundation for Broad Use of PQI
CA-PQI 3 - Support for Performance and Outcomes Measurement
CA-PQI 4 - Analysing and Reporting Information
CA-PQI 5 - Use and Communication of Quality Information to Make Improvements
CA-PQI 6 - Staff Training and Support
Table of Evidence
Risk Prevention and Management (CA-RPM)
Introduction
CA-RPM 1 - Legal and Regulatory Compliance
CA-RPM 2 - Risk Prevention
CA-RPM 3 - Medication Control and Administration
CA-RPM 4 - Insurance Protection
CA-RPM 5 - Information Management and Use
CA-RPM 6 - Security of Information
CA-RPM 7 - Case Records
CA-RPM 8 - Access to Case Records
CA-RPM 9 - Contracts and Service Agreements
CA-RPM 10 - Quality Monitoring of Purchased Services
Table of Evidence
Service Delivery Administration Standards
Administrative and Service Environment (CA-ASE)
Introduction
CA-ASE 1 - Promotion of Health and Safety
CA-ASE 2 - Accessibility
CA-ASE 3 - Legal and Regulatory Compliance
CA-ASE 4 - Facility Maintenance
CA-ASE 5 - Tools and Equipment
CA-ASE 6 - Safety and Security
CA-ASE 7 - Emergency Response Preparedness
CA-ASE 8 - Special Health Precautions
Table of Evidence
Behaviour Support and Management (CA-BSM)
Introduction
CA-BSM 1 - Philosophy and Organisation Policy
CA-BSM 2 - Behaviour Support and Management Practices
CA-BSM 3 - Safety Training
CA-BSM 4 - Restrictive Behaviour Management Intervention Training
CA-BSM 5 - Restrictive Behaviour Management Interventions
CA-BSM 6 - Documentation and Debriefing
Table of Evidence
Client Rights (CA-CR)
Introduction
CA-CR 1 - Protection of Rights and Ethical Obligations
CA-CR 2 - Confidentiality and Privacy Protections
CA-CR 3 - Grievance Procedures
Table of Evidence
Training and Supervision (CA-TS)
Introduction
CA-TS 1 - Personnel Development and Training
CA-TS 2 - Training Content
CA-TS 3 - Supervision
Table of Evidence
Service Standards
Adoption Services (CA-AS)
Definition
CA-AS 1 - Adoptive Parent Recruitment
CA-AS 2 - Assessment
CA-AS 3 - Homestudy Practice
CA-AS 4 - Service Planning and Monitoring
CA-AS 5 - Child and Youth Permanency
CA-AS 6 - Service Philosophy
CA-AS 7 - Pre-Adoption Services
CA-AS 8 - Temporary Care for Infants
CA-AS 9 - Placement
CA-AS 10 - Community Partnerships
CA-AS 11 - Case Closing
CA-AS 12 - Post-Adoption Services
CA-AS 13 - Administrative Practice
CA-AS 14 - Personnel
Table of Evidence
Adult Day Services (CA-AD)
Definition
CA-AD 1 - Access to Service
CA-AD 2 - Screening and Intake
CA-AD 3 - Assessment
CA-AD 4 - Service Planning and Monitoring
CA-AD 5 - Service Philosophy
CA-AD 6 - Service Elements
CA-AD 7 - Support Services for Caregivers
CA-AD 8 - Service Environment
CA-AD 9 - Care and Supervision
CA-AD 10 - Case Closing
CA-AD 11 - Aftercare and Follow-Up
CA-AD 12 - Personnel
Table of Evidence
Adult Protective Services (CA-APS)
Definition
CA-APS 1 - Community Partnerships
CA-APS 2 - Service Philosophy
CA-APS 3 - Screening
CA-APS 4 - Investigation and Risk Assessment
CA-APS 5 - Service Planning and Monitoring
CA-APS 6 - Appropriate Service
CA-APS 7 - Intervention
CA-APS 8 - Case Closing
CA-APS 9 - Aftercare and Follow-Up
CA-APS 10 - Personnel
Table of Evidence
Case Management (CA-CM)
Definition
CA-CM 1 - Access to Service
CA-CM 2 - Screening and Intake
CA-CM 3 - Assessment
CA-CM 4 - Service Planning and Coordination
CA-CM 5 - Service Monitoring and Reassessment
CA-CM 6 - Service Philosophy
CA-CM 7 - Intensive Case Management
CA-CM 8 - Case Closing
CA-CM 9 - Aftercare and Follow-Up
CA-CM 10 - Personnel
Table of Evidence
Child and Family Development and Support Services (CA-CFD)
Definition
CA-CFD 1 - Access to Service
CA-CFD 2 - Screening
CA-CFD 3 - Assessment
CA-CFD 4 - Service Planning and Monitoring
CA-CFD 5 - Service Philosophy
CA-CFD 6 - Family-Focused Approach to Sevice
CA-CFD 7 - Community-Based Approach to Service
CA-CFD 8 - Service Environment
CA-CFD 9 - Health Services
CA-CFD 10 - Family Support Services
CA-CFD 11 - Parent Education Services
CA-CFD 12 - Positive Child Development Services
CA-CFD 13 - Early Intervention Services
CA-CFD 14 - Case Closing and Aftercare
CA-CFD 15 - Personnel
Table of Evidence
Child Protective Services (CA-CPS)
Definition
CA-CPS 1 - Access to Service
CA-CPS 2 - Community Partnership
CA-CPS 3 - Service Philosophy
CA-CPS 4 - Screening
CA-CPS 5 - Investigation
CA-CPS 6 - Safety Assessments
CA-CPS 7 - Assessment
CA-CPS 8 - Service Planning and Monitoring
CA-CPS 9 - Child Protective Case Management Services
CA-CPS 10 - Removing Children from the Home
CA-CPS 11 - Child Placement
CA-CPS 12 - Child and Youth Permanency
CA-CPS 13 - Case Closing
CA-CPS 14 - Personnel
Table of Evidence
Counselling, Support and Education Services (CA-CSE)
Definition
CA-CSE 1 - Access to Services
CA-CSE 2 - Screening and Intake
CA-CSE 3 - Service Philosophy
CA-CSE 4 - Counselling, Support, and Education for Individuals and Families
CA-CSE 5 - Education and Support Group Services
CA-CSE 6 - Information and Referral Services
CA-CSE 7 - Individual and Family Counselling, Support, and Education Personnel
CA-CSE 8 - Education and Support Group Personnel
CA-CSE 9 - Information and Referral Personnel
Table of Evidence
Crisis Response and Information Services; Crisis Intervention; Crisis Hotline Services; Information and Referral Services (CA-CRI)
Definition
CA-CRI 1 - Access to Services
CA-CRI 2 - Screening and Assessment
CA-CRI 3 - Quality of Services
CA-CRI 4 - Service Philosophy
CA-CRI 5 - Community Connections and Coordination
CA-CRI 6 - Crisis Intervention Services
CA-CRI 7 - Crisis Hotline and Information Referral Services
CA-CRI 8 - Crisis Hotline Services: Additional Requirements
CA-CRI 9 - Personnel: Crisis Intervention and Crisis Hotline Services
CA-CRI 10 - Personnel: All Services
Table of Evidence
Day Treatment Services (CA-DTX)
Definition
CA-DTX 1 - Targeted Service Delivery
CA-DTX 2 - Screening and Intake
CA-DTX 3 - Assessment
CA-DTX 4 - Service Planning and Monitoring
CA-DTX 5 - Service Philosophy, Modalities, and Interventions
CA-DTX 6 - Interdisciplinary Program
CA-DTX 7 - Services for Families
CA-DTX 8 - Education Services
CA-DTX 9 - Care and Supervision
CA-DTX 10 - Case Closing
CA-DTX 11 - Aftercare and Follow-Up
CA-DTX 12 - Personnel
Table of Evidence
Domestic Violence Services (CA-DV)
Definition
CA-DV 1 - Access to Service
CA-DV 2 - Screening
CA-DV 3 - Safety Assessment and Plan
CA-DV 4 - Assessment
CA-DV 5 - Service Planning and Monitoring
CA-DV 6 - Service Philosophy
CA-DV 7 - Community Partnerships
CA-DV 8 - Advocacy and Support Services
CA-DV 9 - Promoting Child Well-Being
CA-DV 10 - Crisis Hotline
CA-DV 11 - Safety and Security of Shelters and Safe Home
CA-DV 12 - Rights of Shelter and Safe Home Residents
CA-DV 13 - Shelter and Safe Home Facilities
CA-DV 14 - Supporting and Monitoring Safe Homes
CA-DV 15 - Case Closing
CA-DV 16 - Aftercare and Follow-Up
CA-DV 17 - Record Keeping
CA-DV 18 - Personnel
Table of Evidence
Early Child Care and Development Services (CA-ECCD)
Definition
CA-ECCD 1 - Screening
CA-ECCD 2 - Service Philosophy
CA-ECCD 3 - Parental Involvement
CA-ECCD 4 - Health Promotion and Protection
CA-ECCD 5 - Quality and Safety in the Service Environment
CA-ECCD 6 - Quality and Stability in Relationships
CA-ECCD 7 - Developmental and Educational Activities
CA-ECCD 8 - Services for Children with Special Needs
CA-ECCD 9 - Child Supervision
CA-ECCD 10 - Family Support
CA-ECCD 11 - Transition
CA-ECCD 12 - Personnel
Table of Evidence
Employee Assistance Programme Services (CA-EAP)
Definition
CA-EAP 1 - Access to Service
CA-EAP 2 - Internal EAP/Parent Company Relations
CA-EAP 3 - Contract Management
CA-EAP 4 - Contractor Accountability
CA-EAP 5 - Record-Keeping
CA-EAP 6 - Assessment
CA-EAP 7 - Service Planning
CA-EAP 8 - Service Elements
CA-EAP 9 - Work-Life Services
CA-EAP 10 - Case Closing
CA-EAP 11 - Personnel
Table of Evidence
Family Preservation and Stabilization Services (CA-FPS)
Definition
CA-FPS 1 - Access to Service
CA-FPS 2 - Screening
CA-FPS 3 - Assessment
CA-FPS 4 - Service Planning and Monitoring
CA-FPS 5 - Service Philosophy
CA-FPS 6 - Family-Focused Approach to Service Delivery
CA-FPS 7 - Family Supports and Services
CA-FPS 8 - Assessing the Need for Out-of-Home Care
CA-FPS 9 - Case Closing
CA-FPS 10 - Aftercare and Follow-Up
CA-FPS 11 - Personnel
Table of Evidence
Financial Education and Counselling Services (CA-FEC)
Definition
CA-FEC 1 - Service Initiation
CA-FEC 2 - Service Philosophy
CA-FEC 3 - Information about Services
CA-FEC 4 - Development of an Action Plan
CA-FEC 5 - Financial Education and Counselling Services
CA-FEC 6 - Housing Counselling and Education Services
CA-FEC 7 - Debt Management Plans
CA-FEC 8 - Administration of the Debt Management Plan
CA-FEC 9 - Responsible Management of Client Funds
CA-FEC 10 - Creditor Relations
CA-FEC 11 - Referrals and System Collaborations
CA-FEC 12 - Client File Review
CA-FEC 13 - Truth in Marketing
CA-FEC 14 - Business Ethics
CA-FEC 15 - Personnel
Table of Evidence
Financial Management and Debt Counselling Services (CA-FMDC)
Definition
CA-FMDC 1 - Service Initiation
CA-FMDC 2 - Service Philosophy
CA-FMDC 3 - Development of an Action Plan
CA-FMDC 4 - Information About Services
CA-FMDC 5 - Debt Management Plans
CA-FMDC 6 - Administration of the Debt Management Plan
CA-FMDC 7 - Financial Management
CA-FMDC 8 - Responsible Management of Client Funds
CA-FMDC 9 - Creditor Relations
CA-FMDC 10 - Referrals and System Collaborations
CA-FMDC 11 - Client File Review
CA-FMDC 12 - Truth in Marketing
CA-FMDC 13 - Business Ethics
CA-FMDC 14 - Personnel
Table of Evidence
Foster Care Services (CA-FC)
Definition
CA-FC 1 - Screening
CA-FC 2 - Assessment
CA-FC 3 - Service Planning and Monitoring
CA-FC 4 - Child and Youth Permanency
CA-FC 5 - Service Philosophy
CA-FC 6 - Child Placement
CA-FC 7 - Developing and Maintaining Connections
CA-FC 8 - Services for Parents
CA-FC 9 - Services for Children and Youth
CA-FC 10 - Physical and Mental Health Care
CA-FC 11 - Therapeutic Services
CA-FC 12 - Worker Contact and Monitoring
CA-FC 13 - Transition to Independent Living
CA-FC 14 - Case Closing
CA-FC 15 - Aftercare and Follow-Up
CA-FC 16 - Recruitment and Retention of Foster Families
CA-FC 17 - Homestudies
CA-FC 18 - Respite Care
CA-FC 19 - Personnel
Table of Evidence
Group Living Services (CA-GLS)
Definition
CA-GLS 1 - Access to Service
CA-GLS 2 - Family Connections
CA-GLS 3 - Assessment
CA-GLS 4 - Service Planning and Monitoring
CA-GLS 5 - Child and Youth Permanency
CA-GLS 6 - Service Philosophy, Modalities, and Interventions
CA-GLS 7 - Community Connections
CA-GLS 8 - Health and Dental Services
CA-GLS 9 - Education Services
CA-GLS 10 - Services for Substance Use Conditions
CA-GLS 11 - Privacy Provisions
CA-GLS 12 - Group Living Environment
CA-GLS 13 - Residential Facilities
CA-GLS 14 - Care and Supervision
CA-GLS 15 - Transition from the Service System
CA-GLS 16 - Case Closing
CA-GLS 17 - Aftercare and Follow-Up
CA-GLS 18 - Personnel
Table of Evidence
Home Care and Support Services: Home Health Aide Services, Personal Care Aide Services, and Homemaker Services (CA-HCS)
Definition
CA-HCS 1 - Community Approach to Service Needs and Access
CA-HCS 2 - Screening and Intake
CA-HCS 3 - Client-Centered Service Philosophy
CA-HCS 4 - Assessment Based Care Planning and Coordination
CA-HCS 5 - Care Monitoring
CA-HCS 6 - Coordinated Home Management, Activities of Daily Living, and Health Services
CA-HCS 7 - Case Closing
CA-HCS 8 - Aftercare and Follow-Up
CA-HCS 9 - Personnel Qualifications and Supervision
CA-HCS 10 - Personnel Who Provide Services to Older Adults and Special Needs Individuals
CA-HCS 11 - Training and Support
Table of Evidence
Immigrant and Refugee Resettlement
Resettle Practice with Separated and Unaccompanied Children; Transition Services; Immigration, Citizenship and Naturalization Legal Assistance Services (CA-IRR)
Definition
CA-IRR 1 - Collaborative, Culturally,Competent Outreach
CA-IRR 2 - Screening and Intake
CA-IRR 3 - Assessment
CA-IRR 4 - Service Planning, Coordination and Monitoring
CA-IRR 5 - Service Philosophy
CA-IRR 6 - Transition Assistance
CA-IRR 7 - Sponsoring Families, Groups, and Communities
CA-IRR 8 - Resettlement Practice
CA-IRR 9 - Resettlement Practice with Separated and Unaccompanied Children
CA-IRR 10 - Immigration, Citizenship, and Naturalization Legal Assistance
CA-IRR 11 - Case Closing
CA-IRR 12 - Aftercare and Follow-Up
CA-IRR 13 - Personnel
Table of Evidence
Kinship Care Services (CA-KC)
Definition
CA-KC 1 - Screening
CA-KC 2 - Assessment
CA-KC 3 - Service Planning and Monitoring
CA-KC 4 - Permanency Planning
CA-KC 5 - Service Philosophy
CA-KC 6 - Homestudy and Placement Services
CA-KC 7 - Maintaining Connections
CA-KC 8 - Services for Parents
CA-KC 9 - Services for the Child
CA-KC 10 - Physical and Mental Health Care
CA-KC 11 - Specialised Therapeutic Services
CA-KC 12 - Caregiver Support
CA-KC 13 - Worker Contact and Monitoring
CA-KC 14 - Case Closing
CA-KC 15 - Aftercare and Follow-Up
CA-KC 16 - Personnel
Table of Evidence
Opioid Treatment (CA-OTP)
Definition
CA-OTP 1 - Access to Service
CA-OTP 2 - Screening and Intake
CA-OTP 3 - Assessment
CA-OTP 4 - Service Planning and Monitoring
CA-OTP 5 - Service Philosophy
CA-OTP 6 - Community Services
CA-OTP 7 - Service Elements
CA-OTP 8 - Medical Services
CA-OTP 9 - Toxicology Testing for Continued Drug Use
CA-OTP 10 - Take-Home Privileges for Unsupervised Use of Medication
CA-OTP 11 - Dosage Requirements
CA-OTP 12 - Detoxification Treatment
CA-OTP 13 - Interim Maintenance Treatment
CA-OTP 14 - Opioid Treatment During Pregnancy
CA-OTP 15 - Withdrawal
CA-OTP 16 - Case Closing
CA-OTP 17 - Aftercare and Follow-Up
CA-OTP 18 - Diversion Control
CA-OTP 19 - Programme Administration
CA-OTP 20 - Personnel
CA-OTP 21 - Personnel Qualifications
Table of Evidence
Outdoor Activities Supplement (CA-OAS)
Definition
CA-OAS 1 - Screening
CA-OAS 2 - Activity Requirements
CA-OAS 3 - Safety and Risk Assessment
CA-OAS 4 - Physical Environment
CA-OAS 5 - Equipment Safety
CA-OAS 6 - Activity Technical and Safety Requirements
CA-OAS 7 - Supervision
Table of Evidence
Outpatient Mental Health Services (CA-MH)
Definition
CA-MH 1 - Screening and Intake
CA-MH 2 - Assessment
CA-MH 3 - Service Planning and Monitoring
CA-MH 4 - Service Philosophy, Modalities, and Interventions
CA-MH 5 - Clinical Counselling Services
CA-MH 6 - Mental Health Services
CA-MH 7 - Psychiatric and Medical Care and Support
CA-MH 8 - Co-Occurring Mental Health and Substance Use Conditions
CA-MH 9 - Case Closing
CA-MH 10 - Aftercare and Follow-Up
CA-MH 11 - Personnel
Table of Evidence
Outreach Services (CA-OS)
Definition
CA-OS 1 - Access to Service
CA-OS 2 - Assessment and Engagement
CA-OS 3 - Service Philosophy
CA-OS 4 - Service Provision
CA-OS 5 - Drop-In Centres for the Homeless
CA-OS 6 - Follow-Up
CA-OS 7 - Personnel
Table of Evidence
