	Human Resources

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

CA-HR 2: Human Resources Planning*

The organisation assesses the type and number of personnel needed to accomplish its mission, goals, and objectives.

Update: Revised Standard - 12/15/11

Original CA-HR 2 Standard:

The organisation assesses its workforce as part of annual planning and prepares for future needs by:

comparing the composition of its current workforce, including number of employees, skills, and demographics, with projected workforce needs; and
determining how to close gaps when possible, through recruiting, training or outsourcing.

Interpretation: Human resources planning should occur in conjunction with strategic planning (CA-GOV 6,) budget development (CA-FIN 5), and training and professional development (CA-TS 1 and CA-TS 2).

CA-HR 2.01

The organisation assesses its workforce as part of annual planning and prepares for future needs by:

comparing the composition of its current workforce, including number of employees, skills, and demographics, with projected workforce needs; and
determining how to close gaps when possible, through recruiting, training or outsourcing.

Update: Added Standard - 12/15/11

Added Standard.

CA-HR 2.02

The organisation analyses employment patterns, and when the characteristics of personnel do not generally reflect those of its defined service population, the organisation implements a plan that:

establishes goals for recruitment, employment, and promotion; and
includes timetables for correction.

Update: Added Standard, Moved Standard from CA-HR 5.04 - 12/15/11

Added Standard, Moved Standard from CA-HR 5.04

Interpretation: All organisations are expected to analyse employment patterns. If the analysis indicates that the organisation’s employment patterns are not reflective of the community, the organisation is required to develop a plan that includes the elements in the standard.

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	PURPOSE: A stable, qualified workforce contributes effectively and efficiently to consumer satisfaction and positive service delivery results.

RELATED FILES


	CONSUMER The individual, family, group, or community that seeks or receives services.


	SERVICE One or more organisation-operated programmes or activities that have a common general objective and deploy the organisation’s material and human resources in a planned and systematic manner. An organisation that publicly promotes or identifies itself in writing as offering a service, is licenced to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	PERSONNEL The body of employees and/or volunteers that carries out the organisation’s tasks under the organisation’s administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards.


	OBJECTIVE A sub-goal stated in operational terms, i.e., a statement that makes clear what expected results are to be measured or assessed.


	HUMAN RESOURCES A department or service that is responsible for recruiting, hiring, and retaining personnel and monitoring the regulations and services applicable to a particular organisation.


	PLANNING The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.


	TRAINING Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.